4D3N HANOI- SAPA VILLAGE & FANSIPAN MOUNTAIN

By making a booking with us, The customer agrees on behalf of all persons detailed on the booking that he/she:

Read these Agency Terms & Conditions and agree to be bound by them. Consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities). Is over 18 years of age. Accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Cancellation Policy
Our service base non refundable, after booked can not to be cancel.

Amend Tour/ Activity
Any changes made less than 24 hours before the experience’s start time will not be accepted

Passenger No-Show
The phone of the passenger stated in the booking request must be switched on and available for incoming calls at the moment of the Tour start, during the waiting time and until the meeting of the passenger with the Tour representative

Booking
You must check all of the information which you provide us with at the time of booking to ensure it is correct, including the pick-up information.
Once you have confirmed these details we will proceed to confirm the booking Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately.

Prices
We offering best price value, We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Transport Arrangements at the time of booking.

Special Requests
If you have any special requests, please let us know at the time of booking. but we can't guarantee that they will be met and we will have no liability to you if they are not.

Complaints
If any case , you can contact us by Chat Our customer service, If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly.